PRIVACY POLICY

Faith Maid Cleaning Service

Effective Date: March 3, 2026

Faith Maid Cleaning Service ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, contact us, or use our cleaning services.

1. Information We Collect

We may collect the following types of personal information:

Contact information: name, email address, phone number, and mailing/service address
Service details: type of service requested, scheduling preferences, and special instructions
Payment information: billing details processed securely through our payment processor
Communications: messages, inquiries, or feedback you send us
SMS opt-in data: your phone number and consent to receive text messages from us

2. How We Use Your Information

We use your information for the following purposes:

To schedule, confirm, and fulfill cleaning service appointments
To send you service reminders, booking confirmations, and follow-up communications
To respond to your questions, requests, or customer service inquiries
To send SMS text messages if you have opted in (see SMS section below)
To process payments and maintain billing records
To improve our services and customer experience
To comply with applicable legal obligations

3. SMS / Text Message Communications

By providing your phone number and opting in, you consent to receive SMS text messages from Faith Maid Cleaning Service. These messages may include:

Appointment reminders and scheduling confirmations
Notifications about your service or account
Responses to your inquiries or questions
Promotional offers and service announcements (only if you have opted in)

Message frequency varies. Message and data rates may apply.

To opt out of SMS messages at any time, reply STOP to any text message you receive from us. To request help, reply HELP. You may also contact us directly to opt out.

We do not sell, rent, or share your phone number or SMS opt-in data with third parties or affiliates for their own marketing purposes.

4. How We Share Your Information

We do not sell or rent your personal information. We may share your information only in the following limited circumstances:

Service providers: trusted vendors who assist with payment processing, scheduling software, or communications — bound by confidentiality agreements
Legal compliance: if required by law, court order, or government authority
Business transfers: in connection with a merger, acquisition, or sale of our business assets
We do not share consumer data with third parties for promotional or marketing purposes. Mobile opt-in and consent data is never shared with anyone for any purpose.

5. Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and remember your preferences. You can disable cookies through your browser settings; however, some features of the website may not function properly as a result.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, provide our services, and comply with legal obligations. When your information is no longer needed, we will securely delete or anonymize it.

8. Your Rights and Choices

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Opt out of SMS communications at any time by replying STOP
Opt out of promotional emails by using the unsubscribe link

To exercise any of these rights, please contact us using the information below.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the Effective Date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to opt out of SMS communications, please contact us at faithmaidcleaning@gmail.com, call (702) 781-5667, or use our contact form at https://www.faithmaidcleaning.com/contact